Director of Sales Engineering & Product

Pittsburgh, PA
Full Time
DQE Communication
Executive
Job Title: Director of Sales Engineering & Product
 
 
DQE Communications, headquartered in Pittsburgh, Pennsylvania, is a fiber-optic Internet and data network access provider for businesses and carriers in Pennsylvania, West Virginia, and Ohio. DQE was established in 1997 as a dark fiber infrastructure company in the Pittsburgh metropolitan area. Over the years, DQE has grown in both our fiber footprint and our product offerings to become one of the leading regional providers of secure, reliable, data network services. With an ongoing commitment to structured, well-planned growth, DQE is continuously expanding the fiber optic network to serve even more customers.

Working with DQE means businesses and keystone institutions get a partner dedicated to understanding specific needs and committed to delivering the right solution.
 
Job Summary:
The Director of Sales Engineering and Product at DQE Communications leads the intersection of customer solutions, technical sales enablement, and product strategy for all of DQE’s offerings. This role is responsible for driving solution architecture for enterprise clients, aligning product development with market demands, and leading a high-performing sales engineering team to support revenue growth. Must be local to the Pittsburgh area. Hybrid Work Environment.

Key Job Responsibilities:
  • Lead, mentor, and scale a team of Product Managers and Sales Engineers who support the sales organization with technical expertise, solution design, and pre-sales engagement.
  • Develop standard processes, presentations, and solution architecture templates to accelerate and streamline the sales cycle.
  • Collaborate with sales leadership to identify strategic accounts and tailor technical solutions to their needs.
  • Represent the company in high-level technical discussions with enterprise customers, partners, and internal stakeholders.Ensure timely processing of real estate-related payments.
  • Own and evolve the product roadmap across our telecommunications, managed services, and internet services portfolio.
  • Work cross-functionally with engineering, operations, and customer success to ensure timely delivery and support of product features and SLAs.
  • Conduct market analysis, gather customer feedback, and track competitive intelligence to inform product decisions and innovation.
  • Define go-to-market strategies and support marketing with product positioning, messaging, and technical collateral.
  • Partner closely with the Engineering and Service Delivery teams to ensure feasibility, scalability, and operational readiness of product solutions.
  • Act as a bridge between sales, engineering, and executive leadership, ensuring alignment between business goals and technical capabilities.
  • Participate in executive-level planning and present product and technical strategies to internal stakeholders and key clients.

Required Skills/Abilities:
  • Proven leadership experience managing sales engineering and/or product teams.
  • Exceptional communication and presentation skills with the ability to translate complex technical concepts into business value.
  • Deep understanding of internet infrastructure, managed services, networking technologies (IP/MPLS, DWDM, SD-WAN), and telecom regulatory environments.
  • Experience with enterprise carrier and wholesale solutions, such as Ethernet, DIA, Cloud Connectivity, and Voice services.
  • Familiarity with data center infrastructure, colocation, and dark fiber/wavelength services.
  • Understanding of telecom infrastructure deployment and provisioning processes
  • Proven ability to assess customer needs and translate them into scalable, cost-effective technical solutions
  • Experience leading RFP/RFI responses and managing complex solution proposals
  • Expertise in conducting customer-facing demos, technical discovery sessions, and solution workshops
  • Ability to influence buying decisions by clearly communicating ROI and technical value propositions
  • Ability to write product requirements documents (PRDs), user stories, and high-level design specifications
  • Strong understanding of pricing models, margin analysis, and competitive positioning

Education and Experience:
  • Bachelor’s degree in Engineering, Telecommunications, Computer Science, or related field required
  • 8–12+ years of experience in technical sales, product management, or engineering roles within the telecommunications or ISP industry.
  • 3 – 5 years experience managing product life cycles from concept to launch in telecom or IT service environments


 
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